Privacy policy
South West Mind + Body is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you contact us, book a service, or use our website.
1. What personal information we collect
We may collect the following types of information:
Your name
Contact details (e.g. phone number, email address)
Date of birth (if relevant for therapy bookings)
Health information you choose to share with us
Website usage data (via cookies or forms)
2. How we collect information
We collect information through:
Website forms
Phone or email communication
In-person consultations
Online bookings or intake forms
Facebook lead ads
3. Why we collect your information
We use your personal information to:
Respond to your enquiries
Book appointments and deliver therapy or wellness services
Manage referrals and communication with other healthcare providers (with your consent)
Improve our services and operations
Comply with legal obligations
4. Sharing your information
We never sell your data. Your information may be shared:
With your therapist or practitioner
With referring doctors or healthcare providers (with your consent)
With third-party platforms we use for administration (e.g. Halaxy, email, appointment systems)
All platforms are compliant with privacy standards and we ensure your data is secure.
5. Your rights
You have the right to:
Access the personal information we hold about you
Request corrections to your information
Withdraw consent at any time (where applicable)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you're concerned about how your information is handled
6. How we store your information
We store data securely using encrypted platforms and restrict access only to authorised staff. We follow Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
7. Contact us
If you have any questions or would like to request access to your personal information, please contact us.